Concerns and Complaints

Effective Date: 19 September 2026

If anything about your care here troubles you, please say so. It will be taken seriously, and raising it will never affect the way you are treated.

1. Raising it with the practice

You may raise a concern with Tumee directly, in the room or by writing to enquire@therapyatelier.com. You will have a considered reply within five working days.

2. Raising it elsewhere

You do not have to come to the practice first. In Victoria, concerns about any health service may be taken to the Health Complaints Commissioner, an independent statutory body. The Commissioner can be reached at hcc.vic.gov.au or on 1300 582 113, can help without charge, and raising a concern there will never affect your care here.

3. The code this practice works to

Therapy Atelier is a general health service provider under the Health Complaints Act 2016 (Victoria) and works to the General Code of Conduct set out in Schedule 2 of that Act. A copy is published by the Commissioner at hcc.vic.gov.au and may be read there, or asked for here and given to you.

4. Concerns about your information

If your concern is about how your personal or health information has been handled, the privacy policy sets out the routes available to you, including the Health Complaints Commissioner and the Office of the Australian Information Commissioner.

5. Contact

Therapy Atelier
Email: enquire@therapyatelier.com
Location: Suite 4, 346 Main Street, Mornington VIC 3931